Privacy Policy
THE URBAN MALL GROUP PRIVACY POLICY
Customers of THE URBAN MALL Group, including present, past, and future clients, users and beneficiaries of a product or service provided by us, visitors to our official websites or stores, or participants in our loyalty programmes or communities, are subject to this Privacy Notice.
THE URBAN MALL is a Brand of Stocket Enterprises (Sole Proprietorship Company)
What exactly is personal data?
Any information that may be used to specifically identify you is considered personal data. Name, address, e-mail, phone number, payment information, and purchase order are a few examples of personal data.
Other forms of information you supply while contacting our customer care may also be considered personal data, including your usage history, IP address, and member id.
Who is in authority of processing your personal information?
The company in charge of processing your personal data depends on the reaon why your personal data was gathered because the THE URBAN MALL Group is a brand of STOCKET ENTERPRISES (Sole Proprietorship Company).
The processing of personal data contained in this Privacy Notice is carried out by the Indian business STOCKET ENTERPRISES, 80 PASCHIMPURI, SIKANDRA, AGRA (282007), UTTAR PRADESH, INDIA.
When can we process your personal data?
Without a solid legal justification, we are not permitted to acquire, handle, utilise, or keep personal data. The following foundation can be used to determine legality:
• Consent: If you give us your consent, we will process your personal information for the designated purpose. When you want us to send you one of our newsletters with offers and fashion updates, for instance, we do so on this premise.
• Contract: When providing you with goods and services, we must handle your personal data in order to carry out any responsibilities resulting from a contract (such as a purchase agreement) with you.
• Legitimate Interest: Where it is required to further our legitimate interests and when those interests do not conflict with your rights and interests, we may handle your personal information. This includes processing for security purposes, such as fraud detection, as well as customer service assistance, product and service improvement, and development.
• Legal requirement: Anytime the processing of your personal data is required for us to comply with the laws of the country in which we operate.
Depending on the exact reason for processing your personal data, we will let you know which of the aforementioned legal bases will be used.
Minors
On our websites, we don't directly collect any personal information from minors. If we come to know that we have any such information, we will remove it.
How and why do we process your personal information?
We may handle your personal data for the following purposes, depending on how you interact with us or the type of service you use:
| Subject of processing | Type of personal info |
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Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: Whether the contract relates to a purchase order and payment, or the use of other services provided by us or by third parties, we will process your personal data necessary for the fulfilment of a contract with you and to fulfil any obligations derived from that contract when we make products and services available to you. We will handle your personal data when you need to return anything or exercise a consumer right in order to fulfil our end of a contract with you, whether that contract relates to a purchase transaction or the usage of other services we offer or those of third parties. Your personal data will only be processed for any additional purposes specified in this document based on our legitimate business interests.
Retention period: We will only retain and use your personal information for as long as is required to fulfil our contractual and consumer duties.
Marketing and Promotions
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Purpose
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Type of personal info |
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More information. Depending on your settings, marketing and promotions will be given to you and presented to you by email, text message, and postal mail in addition to being displayed in your mobile app, social media accounts, or web browser.
By offering you targeted marketing based on your interactions with us and analytics of your website usage, including your browsing and purchase history, we also give you a personalised online experience.
Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: When you sign up for customised emails and SMS messages, we will ask for your approval. Additionally, we will request your permission before using cookie data or other tracking technology for marketing purposes. You could receive communications from us through other means, such social media, if you're a member, account holder, or subscriber. We depend on our legitimate business interest to market to you in order to justify this processing.
Retention period: We will only use your data for as long as is required to send you marketing and promotions. Once you have terminated your customer account or membership and/or deliberately rejected receiving further marketing communications from us, we will stop processing your data for marketing purposes.
My Account (when applicable)
| Purpose | Type of personal info |
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to be able to set up and manage your account, including confirming your identity as the account's user. to be able to provide you with access to your purchase information and history and to provide you a customised account experience. |
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We will use the information from your account to make the marketing you receive from us more relevant to you if you have signed up to receive marketing and promotions.
Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: When you create an account, you provide your consent to the use of your personal data for that account. Our legitimate business interest justifies the processing of your personal data to give you a customised account experience, such as product suggestions.
Retention period: We won't keep your personal information any longer than is required to provide you with access to the account. Upon termination, all personal information gathered and used only to create your account will be deleted.
Customer Service
| Purpose | Type of personal info |
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to be able to manage your inquiries, deal with grievances and warranty issues, offer technical help, and enhance the customer experience. Having the ability to get in touch with you, if necessary, by email, phone, social media, or any other channel in order to respond to your inquiries regarding orders, deliveries, or returns or to ask for your participation in a customer survey. |
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We may also need to access and use transaction data, such as order, payment, and delivery information, in order to resolve your issue.
We may periodically co-listen to your calls and conversations while you are in contact with us to support staff training and development.
Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: Our legitimate business interests allow us to process your personal data in order to give you the best customer service possible. We will always obtain your permission before we record any of our communications with you.
Retention period: We will store your information for as long as is necessary to help you in your case and to manage future legal claims made by you as a client. If we still owe you money or are otherwise forbidden from erasing your data for any other reason, we may continue to store and use your information.
Development & Improvement
| Purpose | Type of personal info |
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to be able to assess, create, and enhance our supply chain, services, products, and customer experiences. This includes analysis to highlight elements that are often utilised by our clients or to change the user interface to make the information flow more fluid or user-friendly. to be able to contact you so that you may reply to questions and surveys. Any personal information we collect from you in this situation will only be used for the stated reason. |
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Any information utilised for development and improvement has been gathered with a variety of goals in mind. For instance, we may leverage data from online transactions to improve our online ordering process. Every analysis is performed using aggregated data.
Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: As a company, we have a legitimate interest in processing your personal data in order to develop and enhance our offerings.
Retention period: We won't process your personal information any longer than is required to accomplish our goals. The data will thereafter be instantly deleted for this kind of use.
Adherence to Laws
| Purpose | Type of personal info |
| Must adhere to particular legal requirements. We must process specific personal data in order to adhere to local legislation. These requirements, which may be outlined in laws governing taxation, accounting, bookkeeping, and consumer protection, may differ from nation to nation. | The types of personal data we process are determined by the relevant legal requirements. |
Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: Processing your personal data is required for THE URBAN MALL to comply with local laws in its operating countries.
Retention period: Depending on the circumstance, the context, and any local laws that may be applicable, the data retention period will change.
Content shared by you
| Purpose | Type of personal info |
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With the purpose of being able to provide you a service for customer-engaged marketing. allowing us to distribute your images and/or videos on our official websites, social media pages, and other advertising mediums. This covers other companies that are part of the THE URBAN MALL Group as well as other outside organisations that we work with, such as marketplaces. |
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Liable entity (Controller): STOCKET ENTERPRISES
Legal justification: The contract you signed for the service serves as the legal justification for the processing of your personal data.
Retention period: For 24 months from the date of publishing, we will store your login and any created content. If you wish to delete the content, go to the image or video where it was published by the THE URBAN MALL Group and select "report photo" or get in touch with the brand's customer care. Please be aware that by adding a hashtag to your photo or video, you willingly allow Instagram or other social media platforms to access the content and other personal information. THE URBAN MALL has no control over this connection; it is solely your dispute with the social media service provider.
Who do we disclose your personal information to?
Only those who require your personal information to carry out the specified processing purpose have access to it. Whenever it's required to carry out the intended processing purpose, such as order fulfilment, payment processing, bookkeeping systems, software development and development tools, as well as the generation of marketing material, we may share your personal data within the THE URBAN MALL Group.
In the event that we merge with or are purchased by a third party, go through other business transactions like a restructuring, or should any such transaction be suggested, we retain the right to transmit any personal data we hold about you.
processors of personal data. We occasionally share your personal information with businesses that serve as "personal data processors" in order to accomplish the processing purpose for which it was collected. A corporation that handles personal data on our behalf and as per our instructions is known as a personal data processor. Our assistance from personal data processors includes:
- Logistics (postal services, logistics and shipping vendors) (postal services, logistics and shipping suppliers)
- Consumer assistance (externally operated call centres)
- processing payments and completing orders (banks and other payment service providers).
- Advertisements and promotions (print and distribution, social media sites, media agency or advertising agencies, data analytics firms).
- IT services (organisations that perform essential tasks, technical assistance, upkeep of our IT solutions, and other IT services and solutions).
- Protection & Safety (companies that help us detect and prevent potential fraud).
- insurance providers for processing claims
We ensure that each party handling your personal data can provide you sufficient assurances about its security and confidentiality. All of the personal data processors with whom we have made agreements ensure the security of the personal data processed.
Independently accountable businesses for personal data. We could also disclose your personal information to firms that handle personal data on their own. This means that we have no control over how the corporation will process the information that we submit.
For instance, whenever you interact with us on social networking sites like Facebook and Instagram, all text messages and images are shared with us and the provider of the specific platform. You conduct yourself in accordance with the terms of service and privacy statement of the platform, to which you have committed since registering as a user.
We may divulge your personal information to any of the following independent data controllers:
- Interacting with social media platforms
- Organizers of general goods transportation (logistics companies and freight forwarders).
- firms that provide payment solutions (banks, card redemption businesses, and other payment service providers)
- If required to do so by law or if there is a suspect of criminal activity, public authorities (the police, tax agency, or other authorities) may be contacted.
Your personal information is exchanged with a business that manages personal information on its own and in accordance with its privacy policies.
Where do we handle your personal information?
To support our international operations, the personal information we collect from you is processed in your country or in one that is a member of the European Union or the European Economic Area ("EU/EEA"). However, when necessary, it may also be transferred to and processed in a nation outside of the EU/EEA. Any such transfer of your personal information will take place in accordance with existing legislation and without impairing your legal rights.
What rights do you have?
You have a number of rights under the relevant data protection laws, and data protection is a basic right. They are as follows:
Having access:
You have the right to inquire at any time about the personal information we may have about you.
Portability right:
You have the right to request a copy of any personal information we process about you by automated means with your permission or in accordance with a contract. This solely pertains to the personal information you have provided to us.
Rectification rights:
If your personal information is inaccurate, you have the right to seek its correction, including the right to have any gaps in your information filled up.
Right to erasure:
With the exception of the following circumstances, you have the right to request that we delete any of your personal data at any time:
- You are still experiencing a problem with customer service.
- you have an open order
- you owe us money
- If you have made a purchase, we will maintain your personal information associated with that transaction for record-keeping needs.
Limitation rights:
In the following situations, you have the right to request that we limit how we use your personal data:
- If you object to a processing that is based on our legitimate interest, we shall stop processing the data until the interest is confirmed.
- If you have asserted that your personal information is inaccurate, we are required to halt any processing of that information while we investigate your claim.
- You have the right to object to the deletion of personal data if the processing is illegal and request that its use be restricted instead.
- if you need the personal information to defend legal claims even if we no longer need it.
Right to revoke your agreement
You have the right to revoke your permission at any moment for any processing purpose for which you have provided it. If you do, we will stop using your personal information for that particular reason.
However, if you continue to see marketing messages from us in your social media feed or online browser, this is solely your platform provider's problem.
You have the following options for withdrawing your permission or objecting to subsequent marketing communications:
- observing the guidelines in each marketing article
- by making changes to your account's settings
- Set your social media account's or browser's privacy preferences.
- contact Customer Service
- deactivate your membership or loyalty programme, or both.
Based on our legitimate interests, we have the right to object to processing.
Your personal data may be processed without your consent if it is necessary to further our legitimate interests. Unless we can show that there are valid reasons for the processing that outweigh your interests and rights or there are legal claims, we won't keep processing personal data.
How can you make use of your rights?
You can exercise your right to access, portability, and correction if you have an account or are a member of a loyalty programme on your account pages, where you can also remove your account.
If you have any inquiries about our privacy statement or how your data is processed, please don't hesitate to get in touch with us:
help.theurbanmall@gmail.com
Right to file a complaint with a superior:
You have the right to file a complaint with the Indian Authority for Privacy Protection if you are unhappy with how THE URBAN MALL Group processes and safeguards your personal information.
Revised versions of our Privacy Policy:
Our Privacy Notice might need to be updated. On our website, you can always find the most recent version of our privacy notice.
January 2023
New Privacy Policy document layout and style.